FAQs

NH Lottery Account

Rewards Information

Make Deposit

Personal Details

Draw Games

Withdraw Funds

Bonuses

Tools

History

Responsible Gaming

General FAQs

Disabled Accounts

Geolocation Information

NH Lottery Account

 
What is a NH iLottery Account?

An iLottery account registered through the New Hampshire Lottery provides people the opportunity to purchase select draw based games and e-Instant games from a smart phone, tablet, laptop or desktop computer.

An iLottery account can be used for playing games online for cash. The program is available to all U.S. persons who are located within the borders of New Hampshire, are at least 18 years of age or older, and pass an identity verification process, which requires the submission of the last four digits of the player’s Social Security Number.

Register for a free New Hampshire iLottery account today to earn exclusive offers and to have the chance to play online to win cash instantly!

 
How Do I Register?

Select the type of device you're using below for the proper guide:

Mobile Phone:
  1. Select “Register” from the mobile menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. 
  2. Enter account credentials for your New Hampshire Lottery account (email address and password) then select "NEXT." 
  3. Enter your personal information, read the terms and conditions, as well as the Responsible Gaming page, then select “SUBMIT” to continue the registration process. Note: You may select the checkboxes per your communication preferences. 
  4. Your account has been created! Visit your email to view the confirmation email.
Desktop Computer:
  1. Select “Register” in the upper right-hand portion of the site. 
  2. Enter account credentials for your New Hampshire Lottery account (email address and password) then select "NEXT."  
  3. Enter your personal information, read the terms and conditions, as well as the Responsible Gaming page, then select “SUBMIT” to continue the registration process. Note: You may select the checkboxes per your communication preferences. 
  4. Your account has been created! Visit your email to view the confirmation email.
 
How To Change Your Password

Select the type of device you're using below for the proper guide:

Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.
  2. Select “My Account” from the mobile menu.
  3. Select your name, or the arrow to the right of your name, in order to view personal details.
  4. Select “CHANGE” in the password field.
  5. Enter your current password and then enter a new password in order to update your account password. Select “SUBMIT” to confirm the changes. Note: You are able to select “SHOW” in order to view the passwords you are entering.
  6. Select “OK” on the success confirmation screen.
Desktop Computer:
  1. Sign in and select your name to open the Account Menu.
  2. Select “My Account” from the menu.
  3. Select your name on the "My Account" screen.
  4. Select “CHANGE” in the password field.
  5. Enter your current password and then enter a new password in order to update your account password. Select “SUBMIT” to confirm the changes. Note: You are able to select “SHOW” in order to view the passwords you are entering.
  6. Select “OK” on the success confirmation screen.
 

Rewards Information

 
How Do I Sign Up for Special Offers and Promotions?
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Register for a New Hampshire iLottery account and be sure to opt-in to Email communications for the latest offers and promotions.

  2. If you don’t sign up for updates and offers via Email when you register, you can do so through your iLottery account at a later date. Sign in and go to “My Account." 

  3. From the "My Account" screen, go to "Preferences." 

  4. To enable communications, click the checkbox, “Yes, send me updates & offers via Email." Click "SAVE." 

Desktop Computer:
  1. Register for a New Hampshire iLottery account and be sure to opt-in to Email communications for the latest offers and promotions.

  2. If you don’t sign up for updates and offers via Email when you register, you can do so through your iLottery account at a later date. Sign in and go to “My Account." 

  3. From the "My Account" screen, go to "Preferences." 

  4. To enable communications, click the checkbox, “Yes, send me updates & offers via Email." Click "SAVE." 

 

Make Deposit

 
How to Make a Deposit
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper left-hand corner of your screen.​
  2. Select “Make Deposit." 
  3. Choose a payment method (For this example the player will use a debit card).​
  4. Enter debit card information; choose the amount to deposit. Then review your transaction summary to ensure it's the correct total amount and correct payment information. Then click "SUBMIT" to complete your transaction and confirm the deposit. Note: The minimum amount to deposit is $10 and the maximum daily deposit limit is $500. ​
  5. The confirmation screen will provide you with a more comprehensive summary of your deposit. Select “LET’S PLAY” to start playing New Hampshire Lottery games online.
Desktop Computer:
  1. Sign in and select your name to open the Account Menu.
  2. Select ”Make Deposit” from the Account Menu.
  3. Choose a payment method (For this example the player will use a debit card).
  4. Enter debit card information; choose the amount to deposit. Then review your transaction summary to ensure it's the correct total amount and correct payment information. Then click "SUBMIT" to complete your transaction and confirm the deposit. Note: The minimum amount to deposit is $10 and the maximum daily deposit limit is $500. ​
  5. The confirmation screen will provide you with a more comprehensive summary of your deposit. Select “LET’S PLAY” to start playing New Hampshire Lottery games online.
 
How to Change Deposit Method
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.
  2. Choose “Make Deposit” from the mobile menu.
  3. Select "CHANGE PAYMENT METHOD." 
  4. Select any of the available payment methods.

Desktop Computer:
  1. Sign in and select your name to open the Account Menu.
  2. Select “Make Deposit” from the menu.​
  3. Select "CHANGE PAYMENT METHOD." 
  4. Select any of the available payment methods.
 

Personal Details

 
How to Update Email
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.
  2. Select “My Account” from the mobile menu.​
  3. Select your name, or the arrow to the right of your name, in order to view personal details.​
  4. Select “UPDATE” in the E-mail field.​
  5. Enter your new password and select “SUBMIT” to confirm the changes.​
  6. Select “OK” on the success confirmation screen.​

Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​
  2. Select “My Account” from the menu.​
  3. Select your name from the Account Menu.​
  4. Select “UPDATE” in the E-mail field.​
  5. Enter your new email address and select “SUBMIT” to confirm the update.​
  6. Select “OK” on the success confirmation screen.​
 
How to Update Personal Details
You can update your email address and password through the "My Account" menu. However, to update your personal details such as name or address, you will need to contact customer support via email (support@nhlottery.com) or via phone (1-866-204-6954). Please have all information you would like to update ready to provide customer support.
 

Draw Games

 
How to Purchase a Draw Game Through iLottery
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Select “Buy Now” on the game you would like to purchase. Note: You can purchase Powerball or Mega Millions tickets any place the “Buy Now” button appears. Select “Buy Now” in order to make a purchase.
  2. Select an Easy Pick value, “USE FAVORITE PURCHASE” or “PICK MY NUMBERS." 
  3. Select your numbers by clicking on the numbers or by selecting "AUTO FILL." Also select the number of draws and tickets you would like to purchase. If you used an Easy Pick value or a favorite purchase, then skip this step. Select “ADD TO CART” to continue the purchase.
  4. Select your add-ons. Select “CONTINUE” to move one step closer to purchase. Note: The price will update according to the add-ons.
  5. Review the purchase. Is it the correct number of tickets and drawings? Did you remember your add-on? Note: You may select the checkbox to “Save as Favorite Purchase” for future purchases. Click “CHECKOUT” to move one step closer to completing your purchase.
  6. Confirm payment details, select “SUBMIT” to continue the purchase.
  7. Confirmation of successful payment. 

Desktop Computer:
  1. Select “Buy Now” on the game you would like to purchase. Note: You can purchase Powerball or Mega Millions tickets any place the “Buy Now” button appears. Select “Buy Now” in order to make a purchase.
  2. Select an Easy Pick value, “USE FAVORITE PURCHASE” or “PICK MY NUMBERS." 
  3. Select your numbers. If you used an Easy Pick value or a favorite purchase, then skip this step. You can manually enter your numbers by selecting a circle and entering the number, or you may select a number from the pool. Select “ADD TO CART” to continue the purchase.
  4. Select your add-ons and how many drawings you would like to enter.
  5. Select “CONTINUE” to continue the purchase. Note: The price will update according to the add-ons and number of draws you selected.
  6. Review purchase and select “CHECKOUT” to complete the purchase. Note: You may select the checkbox to “Save as Favorite Purchase” for future purchases.
  7. Confirm payment details, select “SUBMIT” to continue the purchase.
  8. Confirmation of successful payment.
 
How to View Upcoming Purchased Draws
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.​
  2. Select “My Account” from the mobile menu.​
  3. Select “Upcoming Purchase Draws." 
  4. Select the date for your upcoming draw from the calendar to see more information (there will be a blue dot on your draw dates), then select “VIEW NUMBERS." Note: You can also select “List” to view your upcoming draws in an alternative layout.​
  5. View upcoming draw details.

Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​
  2. Select “My Account” from the menu.​
  3. Select “Upcoming Purchased Draws” from the Account Menu.​​
  4. Select the date for your upcoming draw from the calendar to see more information (there will be a blue dot on your draw dates), then select “VIEW NUMBERS." Note: You can also select “List” to view your upcoming draws in an alternative layout.​​
  5. View upcoming draw details.​​
 
How to View Past Draws
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.
  2. Select “My Account” from the mobile menu.
  3. Select “Past Draws." 
  4. Select “Game Results” on the drawing you want to view.​
  5. View draw details.

Desktop Computer:
  1. Sign in and select your name to open the Account Menu.
  2. Select “My Account” from the menu.
  3. Select “Past Draws." 
  4. Select “Game Results” on the drawing you want to view.
  5. View draw details.
 
How to View and Buy Favorite Purchases
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.

  2. Select “My Account” from the mobile menu.

  3. Select “Favorite Purchases." 

  4. Select the game you would like to use your favorite numbers for (in this example the player only has a favorite purchase for Powerball saved).

  5. Select “View Numbers” to see more details about your saved favorite purchase. Note: You can also delete this favorite purchase by selecting the trash can icon.

  6. View selected numbers and next draw information. Select “ADD TO CART” to make another favorite purchase.


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.

  2. Select “My Account” from the menu.

  3. Select “Favorite Purchases." 

  4. Select the game you would like to use your favorite numbers for.

  5. Select the game for which you would like to view more detail. Once clicked, select “View Numbers” to see more details about your saved favorite purchase. Note: You can also delete this favorite purchase by selecting the trash can icon.

  6. View selected numbers and next draw information. Select “ADD TO CART” to make another favorite purchase.

 

Withdraw Funds

 
How to Withdraw Funds
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.​

  2. Select “Withdraw Funds." 

  3. Use the drop down arrow to select which withdrawal method you would like to use. Enter the amount you would like to withdraw and fill in the remaining required information. Select “SUBMIT” to continue the withdrawal process. Note: You can only withdraw winnings and whole numbers and the minimum withdrawal amount is $10. ​

  4. The request received page will give you a brief summary of your withdrawal. Keep an eye out for an Email confirmation, and in the meantime, select “PLAY GAMES” to head over to the games lobby for more iLottery fun!

 
Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “Withdraw Funds” from the menu.​

  3. The first time you withdraw you will see the below screen. Use the drop down arrow to select which withdrawal method you would like to use. Enter the amount you would like to withdraw and fill in the remaining required information. Select “SUBMIT” to continue the withdrawal process. Note: You can only withdraw winnings and whole numbers and the minimum withdrawal amount is $10. ​

  4. The request received page will give you a brief summary of your withdrawal. Look for an Email confirmation, and in the meantime, select “PLAY GAMES” to head over to the games lobby for more iLottery fun!​

 

Bonuses

 
How to View My Bonus Activity
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.​

  2. Select “My Account” from the mobile menu.

  3. Select “My Bonus Activity." 

  4. View your bonus activity.​


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.

  2. Select “My Account” from the menu.​

  3. Select “My Bonus Activity." 

  4. View your bonus activity.​

 
How to View New Bonus Offers
Select the type of device you're using below for the proper guide:  
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.

  2. Select “My Account” from the mobile menu.​

  3. Select “New Bonus Offers." 

  4. View your new bonus offers.

 
Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.​

  3. Select “New Bonus Offers." 

  4. View your new bonus offers.​​

 

Tools

 
How to Secure Document Upload
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.

  2. Select “My Account” from the mobile menu.​

  3. Select “Secure Document Upload." 

  4. Select “Add new” and choose the document you wish to upload. You can also add a description of the items you are uploading. Select “SUBMIT” to confirm the document upload. Note: You may remove an item by selecting the “X” in the upper-right corner.

  5. Select “OK” on the upload successful confirmation.​


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.​

  3. Select “Secure Document Upload." 

  4. Select “Add new” and choose the document you wish to upload. You can also add a description of the items you are uploading. Select “SUBMIT” to complete the document upload.

  5. Select “OK” on the upload successful confirmation.​

 

History

 
How to View Transactions
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.​

  2. Select “My Account” from the mobile menu.​

  3. Select “Transactions." 

  4. View the history of your transactions. Note: You can select one of the down arrows to filter transaction by type and date. Select “SHOW” to apply search filters.​


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.​

  3. Select “Transactions." 

  4. View the history of your transactions. Note: You can select one of the drop down arrows to filter transaction by type and date. Select “SHOW” to apply search filters.​

 
How to View Previously Played Games
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.​

  2. Select “My Account” from the mobile menu.

  3. Select “Previously Played Games." 

  4. Basic information about previously played games is listed. If you want to rewatch one of these games, you must log in on a desktop or laptop computer. Note: You can select one of the down arrows to filter transaction by type and date. Select “SHOW” to apply search filters. 


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.

  3. Select “Previously Played Games." 

  4. Select “View” to rewatch the gameplay. Note: You can select one of the drop down arrows to filter transaction by type and date. Select “SHOW” to apply search filters.

 
How to View Tax Reported Prizes
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire iLottery account credentials.​

  2. Select “My Account” from the mobile menu.

  3. Select “Tax Reported Prizes." 

  4. Select “SUBMIT CLAIM” to start the claim process. Note: Certain claims will require you to send additional information. Select “VIEW CLAIM POLICY” to learn more.

  5. Enter the first five (5) digits of your Social Security Number (your last four (4) will auto-populate), check each box to sign electronically and then select “SUBMIT." ​Note: You only need to submit your full Social Security Number the first time you submit a claim of $600 and greater.

  6. View confirmation screen.​


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.​

  3. Select “Tax Reported Prizes." 

  4. Select “SUBMIT CLAIM" to start the claim process. Note: Certain claims will require you to send additional information. Select “VIEW CLAIM POLICY” to learn more.​

  5. Enter the first five (5) digits of your Social Security Number (your last four (4) will auto-populate), check each box to sign electronically and then select “SUBMIT." Note: You only need to submit your full Social Security Number the first time you submit a claim of $600 and greater.

  6. View confirmation screen.​

 

Responsible Gaming

 
How to Set Deposit Limit
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen.​ Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.​

  2. Select “My Account” from the mobile menu.​

  3. Select “Deposit Limit." 

  4. Enter deposit limit amount and select “SUBMIT” to confirm. Note: You can select the drop down arrow to switch from Weekly to Daily Limit. The maximum limits the system permits are Daily: $500, Weekly: $1,500, and Monthly: $3,000. A 24-hour/daily, weekly and monthly rolling timeline for limits start from your first deposit. Depositing more than the maximum system limits is not permitted.

  5. Select “OK” to confirm the deposit limit.​ Note: Decreasing your limit is effective immediately. If you decrease your limit and then want to increase, that change will take 2-3 business days to take effect.


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.​

  2. Select “My Account” from the menu.​

  3. Select “Deposit Limit." 

  4. Enter deposit limit amount and select “SUBMIT” to confirm. Note: You can select the down arrow to switch from Weekly to Daily Limit.​ The maximum limits the system permits are Daily: $500, Weekly: $1,500, and Monthly: $3,000. A 24-hour/daily, weekly and monthly rolling timeline for limits start from your first deposit. Depositing more than the maximum system limits is not permitted.

  5. Select “OK” to confirm the deposit limit.​ Note: Decreasing your limit is effective immediately. If you decrease your limit and then want to increase, that change will take 2-3 business days to take effect.

 
How to Set Self-Exclusion
Select the type of device you're using below for the proper guide:
Mobile Phone:
  1. Sign in from the menu. The menu is accessible by selecting the “≡” icon in the upper-left portion of your screen. Select “Sign In” from the mobile menu and enter your New Hampshire Lottery account credentials.

  2. Select “My Account” from the mobile menu.

  3. Select “Self-Exclusion." 

  4. Select the drop down arrow to select the length of self-exclusion. iLottery self-exclusion timelines are one, three, or six months.

  5. Select “SUBMIT” to proceed to confirmation.

  6. Select “YES” to confirm self-exclusion.


Desktop Computer:
  1. Sign in and select your name to open the Account Menu.

  2. Select “My Account” from the menu.

  3. Select “Self-Exclusion." 

  4. Select drop down arrow to select the length of self-exclusion. iLottery self-exclusion timelines are one, three, or six months.

  5. Select “SUBMIT” to proceed to confirmation.

  6. Select “YES” to confirm self-exclusion.

 

General FAQs

 
Withdrawal Help
For help with the Withdrawal Process, please view the following article:
 

Disabled Accounts

 
How does an account get disabled or closed?

An account can be disabled or closed for various reasons:
  1. Account holder initiated - An account holder contacted our Customer Support Center and requested their account be disabled or closed. The Customer Support Center would’ve taken steps to fulfill that request.  
  2. Self-exclusion.
  3. Account inactive for more than three years as of March 31 of the current year (review is done annually, starting in 2018).
  4. Suspicion of fraud activity. Account holder didn’t respond to requests for account ownership or identification verification documents. Or the account was determined to have violated the Terms and Conditions for this site; therefore, the account has been closed and any funds left in the account may be forfeited.
 
What happens if I don’t use my account?
An account is considered abandoned once it has had no activity for a three or more year period as of March 31 each year. Once an account has been determined to be abandoned, we are required by law to close the account and transmit any real money balance to the New Hampshire Department of Treasury’s Unclaimed Property Division. Once the money is transmitted, the New Hampshire Department of Treasury becomes the custodian of these assets and returns them to their owner when they are rightfully claimed.
 
What happens to the money left in a closed account?
Any money left in an abandoned account will be transmitted to the New Hampshire Department of Treasury’s Unclaimed Property Division.
 
How can I get my money once it’s been transferred to Treasury’s Unclaimed Property Division?
Please visit the Treasury’s Unclaimed Property website to learn how to collect your money.
 
If my account is closed due to inactivity, can I register for a new account?
No, you cannot register for another account. However, you may be able to activate your old account by contacting our Customer Support Team at (866) 204-6954 between the hours of 8am and 12am.


Geolocation Information

 
Why does my device need to be enabled for Wi-Fi/GPS/GSM Networks?
In order to play iLottery with the New Hampshire Lottery, you need to be located within the State of New Hampshire. Our location systems require Wi-Fi, GPS, or GSM signals to locate you. The more network signals you have within range of your device, the more accurately we can locate you.
 
On which mobile devices will I be able to access New Hampshire iLottery?
Both Android and iOS devices are supported. This includes Android cell phones and tablets, and iPhones and iPads.
 
If I'm accessing New Hampshire iLottery from a mobile phone, will there be any issues with being accurately located from my mobile phone?
Locating you from a mobile phone should not be more difficult than on a computer, so long as you have Location Services/GPS/Wi-Fi enabled on your phone.
 
I am being incorrectly located outside of New Hampshire while on my mobile device.
If you believe that you are within New Hampshire state borders and you are being restricted from real money gaming on a mobile phone or tablet, make sure that your device’s Location Services are turned on. Enabling Wi-Fi, GPS and/or cellular data on the device can also assist us to successfully locate you.
 
How can I turn on Location Services/GPS on my mobile device?
You need to have Location Services on to enable GPS. To turn on Location Services:
  • iOS device, go to Settings > Privacy > Location Services.

  • Android device, go to Settings > Location Services.

 
If I'm within New Hampshire state borders on an Android phone, and haven't been accurately located within the state, is there anything else I can do to correct the error?
If you're trying to play on an Android device, and are not being accurately located, then you may need to clear your cache from your mobile device in order to be accurately located. To do this, go to Settings > Name of app used to access gaming service (gaming app or browser app) > and select Clear Cache.


 
How do I get better cellular reception on my mobile device?
Cellular reception is greatly affected by your physical location. If you are in a basement/underground parking lot this may impede your ability to be located. Try moving to an open area so you are in closer range of a cell tower. Some areas in a building or house may have 'dead zones' with little to no cellular reception. Try to adjust your location in order to obtain better reception. Players in rural areas with little/poor cell tower reception may need to change their location more drastically to obtain a stronger signal.
 
How do I turn on my device's Wi-Fi? (Android/iOS)
  • iOS device, go to the Settings app > Wi-Fi > make sure Wi-Fi is turned on.

  • Android device, go to Settings > Wireless & Networks > make sure Wi-Fi is turned on.

 
How do I disable location mocking settings on my Android device?
  1. Tap the menu button, then Settings.
  2. From the 'Settings' screen, go to 'Applications' by tapping on 'Applications.’'
  3. From the 'Application settings' screen, go to 'Development' by tapping on 'Development.'
  4. On the 'Development' screen tap the check box next to 'Allow mock locations.’
Help Video
 
How do I disable a Proxy Connection?
  • For iOS: Settings > WiFi > select connected WiFi network > HTTP PROXY > select 'Off.'
    Help Video
  • For Android: Settings > WLAN > tap and hold connected Wi-Fi network > select 'Show advanced options' > go to ‘Proxy’ > select ‘None’ > save changes.
    Help Video
 
I have a rooted/jailbroken mobile device. Can I still play?
No. In order to play for real money, you must use a device with software supported by the manufacturer.
 
How can I disable VPN?
There are a number of VPN programs, and to turn off yours, open the application and click on Disconnect.
 
Disable DNS settings on Android
  • Go into Settings and under Wireless & Networks, tap on Wi-Fi.
  • Tap and hold on your current connected Wi-Fi connection, until a pop-up window appears and select Modify Network Config.
  • Tap on Show advanced options.
  • Change the IP settings to DHCP from Static.
Tap on Save to save the changes. Help Video
 

Help Videos

 
iOS
Enabling Location Services | https://youtu.be/mYa6gemS2ZM
Enabling WiFi on iOS Device | https://youtu.be/9faAAlgTbYE
Disabling Proxy on iPhone | https://youtu.be/SqV672bdBoM
How to stop apps running IOS | https://youtu.be/UMJ-SPa3HgE
Disable VPN | https://youtu.be/WFdJbwXoPzY
 
Android
Enabling WiFi On | https://youtu.be/7u75oKSvq5c
Disabling Proxy on Android device | https://youtu.be/dAp5aAsS91o
Disable Mock location | https://youtu.be/koVP0T5Yay4
Disable VPN | https://youtu.be/Ve-eCV5Up6E
How to stop running application | https://youtu.be/-4qKodRU4UE
Disable DNS settings | https://youtu.be/qQH4pZHR3l4
Allowing Location Data Sharing | https://youtu.be/mzCf6dr09gQ
 
SOLUS SOLUTION - Android Browser
Android – Opera: Allowing Location Data Sharing | https://youtu.be/Uj9q4nLi2I8
Android – Firefox: Allowing Location Data Sharing | https://youtu.be/1u9XM2hQ9BU
Android – Chrome: Allowing Location Data Sharing | https://youtu.be/HBPZOzgogxk
 
Disable Location Guard Extension
FireFox/Windows | https://youtu.be/R3SPpXvEhGk
FireFox/MAC | https://youtu.be/TODO6PUY0os
Chrome/ Windows 10 | https://youtu.be/P59Jvqiu_c0
Chrome/ MAC | https://youtu.be/YNhJ9Q1FHA4